Tell us
Message your Club Assistant, or write to The Club London Limited, 5th Floor, 167–169 Great Portland Street, London W1W 5PF. Say what happened, when, and what you would like done about it.
What happens next
We acknowledge within three working days and give you a named person. We answer in full within twenty working days, and if it will take longer we tell you why and when to expect it.
If you are not satisfied with the answer, say so and it goes to the founder.
Complaints about a firm, not about us
Where a corporate member or another regulated firm acted for you, you contracted with that firm directly and its own complaints procedure applies, followed by its regulator — the Solicitors Regulation Authority, the Legal Ombudsman, the Immigration Advice Authority or whichever body oversees it. Tell us as well: it affects whether that firm stays in the club.
Complaints about personal data
Raise it with us first. You can also complain to the Information Commissioner's Office at any time.
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF · ico.org.uk · 0303 123 1113
Last updated 26 September 2026. The Club London Limited · Registered in England and Wales · Company number 15520552 · Registered office 5th Floor, 167–169 Great Portland Street, London W1W 5PF.